Achieving healthier customer advocacy, better patient care and the ability to improve services are the challenges health care providers face every day. The ability to access, deliver, analyse and respond to mission critical information in real time across all functions and levels of the organisation is key to better manage the operation and enhanced customer service, care and engagement.

As a preferred supplier of feedback management solution for Queensland & NSW Health and a leading provider of aged, community and clinical care solutions that address the full continuum of care and services including residential, financial, people, mobility and community services management, CDC Software’s healthcare solution gives healthcare practitioners the facility to plan, respond and make decisions faster and better by pooling all the disparate mass health care information generated like patient admissions, administration record, operating theatre, bed & medical staff utilisations, surgery and theatre waitlists, inpatient and outpatient status and feedback and enquiries to improve its operation and provide critical pre and post patient care as well as meeting stringent compliance.

CDC Software’s Respond & PeoplePoint Software Solutions:

CDC Respond is a leading complaint and feedback management software for the healthcare sector. The CDC Respond solution enables healthcare organisations and hospitals to manage their complaints and feedback processes more effectively and efficiently by capturing, processing and analysing all forms of feedback, including: Clinical and non-clinical adverse incidents; Patient complaints; Medication errors; Staff related incidents; Industrial relations; Health and safety; Freedom of Information requests & Routine access requests.

CDC PeoplePoint software delivers integrated and innovative solutions that enable care suppliers to achieve business efficiencies while improving the quality of care for their residents, the elderly and customers.

CDC PeoplePoint solutions are used by over 30 customers in Australia that include Hall and Prior, Lend Lease Primelife, and UnitingCare Ageing, to name a few, and have more than 1,500 concurrent users in Australia. CDC PeoplePoint’s portfolio of applications include PeoplePoint Clinical Care solution, PeoplePoint Community Services solution, PeoplePoint Retirement Villages and PeoplePoint Residential Management solution that address the full continuum of care and services offered to the senior community and deliver a single health record as a basis for all interactions.

CDC Software Australia is the Australian business unit of CDC Software, a hybrid enterprise software provider of on-premise and cloud deployments. We help healthcare practitioners leverage their investment in healthcare management solution, business intelligence, customer relationship management, enterprise resource planning, business applications and other software technologies and services.

• Information Management - Clinical Systems

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