Page 132 - Experience Based Co-design - a toolkit for Australia
P. 132

Using rapid PDSA cycles over a period of four weeks, increasing numbers of patients were asked to use the board to communicate with staff and further iterations of the board were produced. We took regular photos of the boards in use and asked patients and families directly about their experience. To incorporate this input Graphic Design delivered 11 modifications over three months.
What was the impact?
“It makes me feel happy, it gives me something to do.”
Many patients were using the board as were an increasing number of staff too. A patient/family survey reported 75% used the board, with 25% saying staff used the board. Overall, feedback was very positive:
Tony’s mother said:
“I have to admit, ever since we started this [communication board], the levels [of communication] just gone through the roof [...] maybe the nurses are getting to know us better. “They’re getting more comfortable now [...] And you can be comfortable with them.”
“Good way of writing down the nurses name for the shift. Parents name also. The emoji cards are great visuals. The board covers all aspects of A___’s care”
Barriers to use included lack of access to permanent boards, emojis were not available, and lack of orientation to the board. Audits at 3 and 6 months after the project started found 50-80% of boards in use, and pre-packed emojis were introduced 7 months into the project.
What went well?
• Listening to patients and families to incorporate their ideas and suggestions

   130   131   132   133   134