Page 136 - Experience Based Co-design - a toolkit for Australia

engaging consumers and front-line staff in the development of the project, not just during implementation.
The films of patient interviews which were developed for this project have become a resource for highlighting consumer views on hospital and inpatient experiences, and ambulance and emergency department experiences. In order to maximise effectiveness the project team developed speaking notes that introduce and contextualise the films.
One of the reported strengths of this project was that it allowed consumer participants to feel that their views had been heard. More time is needed to determine whether tangible and sustainable improvements to service delivery and integration have been achieved through this project. Nevertheless, it provided impetus to expand and support consumer involvement in future service improvement and planning.