Page 148 - Experience Based Co-design - a toolkit for Australia

investment of time in some sites. A consumer retention strategy appeared to be successful at one site ensuring greater continuity and engagement throughout the project. The appointment of a consumer to the project governance committee had a positive impact. Program 2 sites learnt from this challenge in Program 1. They recruited a higher number of patients initially and found that progressive daily recruitment was more effective than contacting patients after their health event was completed.