Page 50 - Experience Based Co-design - a toolkit for Australia
P. 50

Make sure patient stories remain confidential no matter what the setting (interview, group or workshop).
Patients can often experience highs and lows while telling their story. Be prepared to provide appropriate support if required.
Be prepared to be moved yourself. This is normal and important for understanding how and why experiences arise and how best to resolve them.
Make sure people are comfortable with being observed/shadowed.
Do a number of trial observations/shadows with colleagues to ensure it works for you and will give you the information you need to know.
You can use the tool to follow staff as well as patients.
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