Page 55 - Experience Based Co-design - a toolkit for Australia
P. 55
Interview Guide
Be Prepared
Pen and Paper
Stimulus Questions
audio or video equipment
Prepare the enviornment
Explanation
Three elements of interview
Enable the story teller to do just that – tell you their story, in their own way, their own terms, their own pace
Give a simple, concise outline of the next steps in the project including when and how any improvements will be made
Comfortable room/seating
Remove/reduce noise
Explain purpose
Explain format
Seek consent
Patients telling their story
Patients refecting on what their experiences mean for them
Patients reflecting on what their experiences mean for the service
Start with open-ended questions
facilitate patients to reflect on their own experiences
invite patients to suggest improvements
Close
Manage the time and steer the interview to a natural close.
Remember to thank the story teller for their time and for sharing their story with you.
Make sure that they feel OK before they leave.
Adapted from the ebd approach, NHS Institute for Innovation and Improvement and Health Service Co- Design
