Page 59 - Experience Based Co-design - a toolkit for Australia
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Videoing is a powerful strategy for capturing patient experiences and then presenting it back at future events. Many exponents of EBCD see video as essential to the method. The video needs to be edited.
The use of video captures the experience in the patients/carers own words and language with their non-verbal cues. Patients/care will often feedback aspects on a video that they might not otherwise. It is a powerful way of capturing the information and then reflecting it back at co-design events.
This is used during the gather experience phase.
Ensure you have sought informed consent from the patient
Be familiar with the equipment otherwise it can become a distraction
If a separate camera operator is involved then encourage them to stand some distance from the interviewee to be less intrusive
Seek some basic training in filming skills so that the angle, framing and lighting are right
Audio quality can be variable. Consider using an external microphone or take an audio recorder as well
The whole interview/discussion may take an hour or more. The aim is to edit the video footage to 10 minutes per interviewee
When editing the video pick out the key ‘touch points’ – e.g. arriving for the appointment, getting your diagnosis
Divide up clips into those themes, interweaving the various patients’ quotes with each other
The aim for the end product is to have footage where several patient quotes will be captured for each theme
The final video will usually present experiences following the clinical pathway chronologically
Balance out negative comments with positive ones
Send each patient a DVD with all their own quotes that you would like to include or alternatively send the unedited film and ask them which aspect they do not want to include
               Adapted with permission from Point of Care Foundation

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