Page 85 - Experience Based Co-design - a toolkit for Australia

4. Develop success criteria
For each problem ask: How would a patient want to experience this once the problem was resolved? What would a patient’s experience of success be? This exercise can be done in subgroups, with each team allocated a specific problem. Another way to group people is around touchpoints.
Once this is complete take a brief break and prepare for a high-energy brainstorm!
5. Brainstorm ideas for resolving each problem on a separate sheet of paper
If there are many problems, split into smaller groups and allocate a set to each group.
The brainstorming question is: “How might we resolve this successfully for patients (or for its key users, if not patients)?”
Stay focused on brainstorming ideas and avoid judging ideas.
When each problem has been brainstormed, take another break.
6. Review the lists of ideas and allow 5-15 minutes of reflection and discussion
This works best if the sheets of paper are arranged around the walls of the room and group members can circulate to view them. Provide each group member with three ‘sticky dots’ (or a small number of other items they can stick to the brainstorming sheets).
Invite participants to vote for the three ideas they consider will make the biggest difference for patients (or whichever stakeholder group is the primary focus).
7. End the session by listing the ideas that are being put forward on a fresh sheet of paper
Review this list and reflect on the themes and priorities. Avoid making any decisions, keeping the ideas open for further assessment and development.
OTHER CONSIDERATIONS
When brainstorming, the more diverse the participant group the better.
Be tolerant of ideas that are off the mark, even if silly – write these up as well. They are useful for stimulating more ideas!
Encourage fun and silly ideas as these helps keep people’s creative energies flowing.
Handy items for workshops:
Ballpoint pens - 10 each of blue, black and red
Permanent markers -16 each of blue, black, red & green Whiteboard markers - 3 each of blue, black, red, green & purple Highlighter - 1 each of blue, pink, yellow and orange
Pencils and colouring pencils
Two rulers
Post-it pads - assorted colours
Blue Tac ,Thumbnail tacks
Scissors
Sellotape
Post-it flags - 2 each of blue, red, orange yellow
Stress balls
Adapted with permission from healthcodesign.org.nz