Page 92 - Experience Based Co-design - a toolkit for Australia
P. 92

Template Instructions:
identify the issue you wish to explore. Identify worst and best service extremes of the issue. Give each one a short, easy name
Identify the easiest and most difficult patient types. Name these too.
Combine your extremes of service delivery and patients into scenarios. Give these scenarios names.
Plot these on the diagram. Try to have one in each quadrant. For example, you might combine a worst service with an easiest patient type.
Flesh out each scenario with details.
Introduce the improvement into each scenario and experiment with them!
      Document your learnings as you go.
Easiest patient type
     Worst service
Best service
 Most difficult patient type
Adapted with permission from

   90   91   92   93   94