Consumer Engagement: How can PHNs & LHNs involve consumers in co-creation to improve healthcare?

Location: Sydney, New South Wales
Venue: The Sydney Boulevard Hotel
Date: 25 August 2016 9:00am to 25 August 2016 05:00pm

The Consumers Health Forum (CHF) and the Australian Healthcare and Hospitals Association (AHHA) were pleased to present an interactive workshop on consumer engagement in innovation and value creation in health care.

Consumer Engagement
While consumers continue to be involved as active participants in managing their own health, the focus is now moving forward to include consumers to be involved in innovation and value creation in health care. This topical area of health system development both globally and nationally was the focus of this one day, intensive workshop event.

There is a growing body of literature on health value co-creation and the benefits of consumer value co-creation in the health care sector. Benefits span increased efficiencies in health services, improved health outcomes, reduced health care costs to the patient and the health system, and increased patient satisfaction.

Value can be co-created for the individual consumer, clinical practices, health care organisations and providers, and government. The question is: How can PHNs and LHNs take consumer engagement to the next level?

The day focused on practical knowledge exchange and developing communities of practice. Workshop participants participated in discussions focused on how to build capacity for meaningful engagement with consumers and community.

Presentations included:

  • Co-creation in Health Care
    Dr Karen Luxford, Director, Patient Based Care, NSW Clinical Excellence Commission
    View this presentation
  • Consumer participation in commissioning, planning and decision making
    Walter Kmet, CEO, Western Sydney PHN
    View this presentation
  • HCNSW WentWest Consumer and Community Engagement Model
    Serena Joyner, Health Consumers NSW
    View this presentation
  • The Collaborative Deconstructed
    Associate Professor Christopher Carter, CEO, Melbourne Primary Care Network
    Lyn Morgain, CEO, cohealth
    View this presentation
  • Peer Participation in mental health services: a regional framework
    Paula Arro, Consumer and Carer Participation Coordinator, Partners In Recovery - Brisbane North PHN
    Rebecca Wyeth, Consumer Evaluator, Brisbane North PHN
    View this presentation
  • What are some of the tools that can assist
    Dr Paresh Dawda, General Practioner, Regional Medial Director and Consultant in Clinical Leadership, Quality and Patient Safety Improvement
    Darlene Cox, Executive Director, Health Care Consumers Association
    View this presentation
  • Utilisation of the Patient Participation in Care tool in general practice, A PREM-PROM for chironic disease
    Assoc. Professor Michael Greco, CEO, CFEP Surveys
    View this presentation
  • Consumer Co-creation in Health, Patient Reported Outcomes and Experience Measures
    Dr Tina Janamian, National Manager, Innovation Research & Development AGPAL
    View this presentation

Following the workshop CHF and AHHA produced an evidence brief Consumer Co-Creation in Health Innovating in Primary Health Networks.The evidence brief is available here

CHF and AHHA thank CFEP Suveys for their sponsorship and support of this workshop.