Deepening Our Understanding of Quality in Australia (DUQuA): lessons from a nation-wide study on relationships between quality management systems and patient factors in 32 Australian hospitals

Venue: Webinar
Date: 26 February 2020 1:30pm to 26 February 2020 02:30pm

The Australian Centre for Value-Based Health Care is pleased to present the next in our ongoing series of free webinars.

Hospitals allocate considerable resources to quality management, but we do not know to what degree quality assurance and quality improvement activities are related to each other or to the maturity of hospital quality management structures. The Deepening our Understanding of Quality in Australia (DUQuA) study examined the relationship between how quality is enacted and patient outcomes across 32 of the largest public hospitals in Australia. This is the first study of its kind to be undertaken in Australia, and one of few comparable large multi-site studies worldwide. 

In this webinar, we will discuss lessons learned in undertaking this study, and provide insight into the effectiveness of hospital quality management and how it is enacted in large healthcare organisations. Four comprehensive tools for measuring quality management in hospitals that were developed and validated in DUQuA will be presented. Webinar participants will be provided with practical strategies for utilising the tools through four examples: (1) assessing organisational quality management systems, (2) assessing care pathway quality management systems, (3) assessing clinician safety culture and leadership, and (4) assessing patient measures of safety.


About Dr Robyn Clay-Williams:

Dr Robyn Clay-Williams is a senior research fellow and specialist in health systems research. Robyn leads a research stream in the field of human factors and resilient healthcare in the Centre for Healthcare Resilience and Implementation Science at AIHI. Her expertise, in human factors and resilience engineering, entails developing cross-industry theoretical frameworks to describe system level behaviour, and advancing new human factors contributions to safety in complex socio-technical systems. Prior to her work in health services research, Robyn was a military test pilot, and electronics engineer. Robyn has produced over 120 peer-reviewed research outputs in high impact journals and conferences, including the British Medical Journal, BMJ Quality and Safety, and Implementation Science, and has accrued over $A2.8M in grant funding as a Chief Investigator over multiple grants. She holds a NSW Health Early-Mid Career research fellowship in health service and system design, where she is investigating methods for improving productive safety in hospital Emergency Departments. Specific areas of interest include resilience engineering, teams and teamwork, decision-making, leadership, and usability test and evaluation of medical devices and IT systems.