Designing a Human-Centred Patient Experience Masterclass

Location: Canberra, Australian Capital Territory
Venue: Deakin
Date: 20 May 2020 8:30am to 21 May 2020 05:00pm

An interactive two-day masterclass, led by expert facilitator Shelley Thomson, a sought after authority on designing and delivering a human-centred patient experience; this masterclass will enable you to:

  • Identify the departmental and organisational benefits beyond improved health outcomes of patient-centred care 
  • Learn the framework of designing a positive patient experience, including understanding personas and patient journey mapping
  • Identify and prioritise initiatives to implement in your workplace to leverage the opportunity that is patient-centred care

This intensive two-day masterclass will provide a sound understanding of the intricacies of designing and developing positive and seamless healthcare experiences for your patients. The patient journey framework is designed to highlight where to add value across your organisation/practice, how to gain patient trust and loyalty. In addition, identify opportunities to energise and engage employees to collectively deliver better patient outcomes, and identify how to increase the value of your brand and reputation across the wider community and the healthcare industry.

Who Should Attend?
Healthcare leaders and professionals in operations, human resources, digital health, IT, marketing and communications and patient services who want to utilise evidence-based experience tools, offer outstanding patient services, enhance their reputation and deliver on their commitment to provide better care for patients and become high-value premium organisations in the rapidly-transforming healthcare industry.
A great opportunity to engage with others already on the patient-centred journey.