International Perspectives and Australian Experiences on Patient Engagement and End of Life Care

Location: North Ryde, New South Wales
Venue: Continuum Room Level 3, 75 Talavera Road, Macquarie University
Date: 02 November 2015 9:00am to 02 November 2015 05:00pm

AHHA was pleased to present a seminar that contrasted international perspectives and Australian experience in two key areas, patient engagement & the patient experience and end of life care.

Eric de Roodenbeke, the Director General of the International Hospital Federation (IHF) presented on two key international studies undertaken by the IHF. He was accompanied by a line-up of leading thinkers, researchers and advocates who discussed the Australian context and what we could learn from these international studies.

Patient Engagement and the Patient Experience

Consumer engagement is recognised as being key to developing health services that better meet the needs of the people they treat.  Empowering people to make informed decisions about their own treatment is commonly talked about, but what does it mean?

This session discussed the results of the IHF worldwide survey to assess the institutional set up in healthcare facilities permitting involvement of patients and contrasted them with work being undertaken in Australia to create greater engagement with consumers.

Patient Empowerment in Healthcare Organisationspresented by Eric de Roodenbeke, CEO, International Hospital Federation

Patient Engagement and Patient Experience - Consumer Perspective - presented by Jo Root, Policy Manager Consumers Health Forum

Partnering with Patients to Drive Safety and Quality - presented by Virginia Armour, Program Manager Patient Based Care, Clinical Excellence Commission

End of Life Care

While 70% people state their preference to die in their own homes, only 14%do. As a result, palliative care is often provided in the hospital setting and the number of hospitalisations for palliative care has increased by over 50% in the past decade

This forum examined the results of the IHF survey which provides a perspective on end of life care in University hospitals from an institutional perspective and compares practices across continents. The following discussion centred on how to identify the dying patient, advanced care directives and how we can redevelop hospital practices so that those at end of life receive appropriate treatment.

End of Life care: Role and issues for University hospitals - presented by Eric de Roodenbeke, CEO, International Hospital Federation

Dying Safely - presented by Professor Ken Hillman, South Western Sydney Clinical School, University of New South Wales.

Advance care planning: have the conversation... - presented by Zoe Austin-Crowe, Senior Project Officer, Ageing and Complex Care, Victoria Department of Health and Human Services

Advance care planning annimation showed by Zoe Austin-Crowe