Clinical Triage Officers – Casual to Part-time

Adelaide, SA |

Job Description:

Our Clinical Triage Officers contribute to improving access to and quality of primary mental health and AOD services in our Adelaide PHN region by providing the important link between general practice/stakeholders and mental health and AOD providers, and support the strategic direction of the Adelaide PHN by:

  • Providing mental health and AOD expertise and advice to ensure commissioned service delivery outcomes are achieved;
  • Working closely with the CRU System Support Officers reviewing all referrals for primary mental health care and AOD services received by the Adelaide PHN through its CRU;
  • Clinically triaging and allocating referrals to the most appropriate commissioned service provider (CSP) (or other relevant service);
  • Liaising with referring practitioner or referral source to assess the risk and appropriate service allocation as required; and
  • Supporting the planning, development, implementation and review of policies and processes to enhance commissioned service delivery.

In this role, you will have the opportunity to work as a part of a multidisciplinary team in which you can expect to be excited, challenged, stretched and work daily towards achieving better outcomes and experience for our Adelaide metropolitan community!

Clinical experience and relevant tertiary qualifications, including appropriate professional registration/accreditation is essential for this role, as is experience in clinical assessment and triage.  An understanding of mental health and AOD in a community setting and the barriers and challenges to achieving good health outcomes need to be demonstrable, as does knowledge of evidence based psychological therapy and an extensive understanding of mental health and AOD services at a regional level. Demonstrated ability using a person and family centred model of care and recovery focussed approach and understanding of a stepped care approach to service delivery is essential.

Skills and Experience:

  • Proven experience at a clinical level within the area of mental health service and AOD delivery.
  • A minimum 2 years supervised experience in the area of mental health.
  • A minimum 2 years relevant professional development and or supervision.
  • Experience in clinical assessment and triage.
  • A passion and commitment to improving primary health outcomes within our community.
  • Ability to support and achieve Adelaide PHN strategic objectives to deliver outcomes in tight time frames.
  • Demonstrated ability to work within a multidisciplinary team, and in cross-portfolio teams and groups.
  • Ability to engage and collaborate with a wide range of stakeholders and community.
  • Ability to provide clinical assessment and triage of Mental Health and AOD referrals and recommend appropriate allocations to CSPs.
  • Ability to perform multiple tasks and meet deadlines.
  • Ability to work independently with minimal supervision.
  • Proven high level of communication skills including the ability to communicate effectively, both orally and in writing with client, internal and external agencies and the community.
  • Ability in telephone assessment.
  • Demonstrated ability in using a Person and Family Centred Model of Care and Recovery Focused Approach.
  • Knowledge of evidence based psychological therapy.
  • Knowledge of mental health and AOD services at a local and state level.
  • Understanding of a Stepped Care approach to service delivery.

How to Apply:

  1. Please visit our website at for a position description.
  2. Email your resume and a short (1-2 page) cover letter in response to the essential minimum capabilities and desirable characteristics, and describing your interest in the role to


Starting date: 
Friday, October 23, 2020
Closing date: 
Monday, November 9, 2020
Adelaide Primary Health Network