Full time maximum term contract to 30 June 2025 (with possibility of further extension)


About Us:

Western NSW Primary Health Network (WNSW PHN) is currently seeking a motivated individual who has a passion for primary healthcare and community wellbeing.

The Western NSW Primary Health Network (WNSW PHN) funds a range of health services and programs to improve access to care and better health for our communities.

The position of Practice Development Officer within the Primary HealthCare & Integration team is to work closely with primary healthcare (PHC) organisations to help develop organisational capacity and capability and 

support the business functions that will in turn ensure long term viability, sustainability, and the future proofing of primary health. 

This role is designed to work alongside these key partners when a need is identified to mentor them through quality improvement initiatives (CQI) and work alongside practice teams to undertake key improvement activities and embed the methodology and tools for improvement across practice teams.

This position will encompass key strategic priorities, supporting key stakeholders in their journey towards Higher Performing Primary Care.

2 Positions Practice Development Officer:

  • 1 x position in Dubbo
  • 1 x position in Bathurst


Selection Criteria


  • Tertiary qualifications in health, business, or similar; or equivalent relevant work experience.
  • Experience working in Primary HealthCare/ General Practice
  • Demonstrated experience in one or more continuous quality improvement methodologies; particularly experience with the Model for Improvement and experience in designing and implementing improvement projects in a health-related setting.
  • Demonstrated understanding of and commitment to cultural safety and experience working within Aboriginal Health Services would be an advantage.
  • Demonstrated interpersonal skills, relationship management skills, including the ability to effectively liaise and negotiate in a culturally diverse environment (both internally and externally) and to manage change effectively.
  • Demonstrated high-level communication skills and competence using information communication technology.
  • Demonstrated understanding of health technologies, health information systems, and ability to learn new software applications and implement them in a Primary Healthcare setting.
  • Capacity to travel within western NSW; hold a current driver’s licence.


  • An understanding of the current funding to support primary care including Medicare Benefits Scheme, Pharmaceutical Benefits Scheme, Practice Incentive Payments.
  • An understanding of quality and safety in healthcare including Accreditation Standards, evidence-based practice, and how to develop and implement CQI methods to drive quality and safety activities.
  • An understanding of primary health care in a regional, rural, and remote setting would be an advantage.
  • Knowledge and experience related to Higher Performing Primary Care (HPPC) models and the ten building blocks of HPPC.
  • Demonstrated experience with data analysis, data presentation and reporting skills and utilisation of data to show improvement in CQI projects. Knowledge of PENCAT or similar would be an advantage.
  • Experience working in the health, NGO or community services sectors
  • Experience in working with Aboriginal people, organisations and communities in view of planning and implementing services and achieving outcomes for Aboriginal people.


How to Apply:

Please download the Information Package (including Position Description) from the WNSW PHN website: https://wnswphn.org.au/workwithus

Submit your application via: hr@wnswphn.org.au and include: 

  1. Your resume
  2. A cover letter, which addresses the selection criteria in the Position Description.

As part of your application, you must provide a separate statement addressing each of the selection criteria as well as your resume. If you do not provide these two documents, your application will automatically not be accepted. 

Please do not apply via Seek.

Applications should be submitted via email by 11.59pm 14 March 2023 to: hr@wnswphn.org.au

Starting date: 
Tuesday, February 28, 2023
Closing date: 
Tuesday, March 14, 2023
Western NSW Primary Health Network
Phone Number: