IT Officer

Orange or Dubbo, NSW |

Job Description:

The IT Officer role works collaboratively across Western NSW Primary Health Network (WNSW PHN) to support the Manager IM/IT implement, maintain and review the organisation’s Information Technology and Information Management systems to ensure the organisation is well placed to meet its strategic goals.

This role works collaboratively to:

  • Ensure the IT needs of end users are addressed quickly and efficiently
  • Carry out monitoring and maintenance of WNSW PHN systems and networks
  • Solve technical problems and respond to support issues via phone and email
  • Assist in implementation, maintenance and support of ICT projects
  • Set up and deploy technology hardware and assist with asset management
  • Provide training on various technology platforms to staff as required

Skills and Experience:

  • Relevant Bachelor Degree qualifications in IT, and/or combination of relevant training and minimum 5-7 years’ experience, including experience with the following:
    • Windows server and Microsoft SQL
    • Microsoft Office 365/Azure Administration
    • Remote desktop services
    • MS Office applications
    • Windows 7 and Windows 10
    • Active Directory, DNS and DHCP
    • SharePoint Administration
  • Ability to diagnose software, communication and hardware faults and take the appropriate action
  • Ability to manage tasks and small projects in an independent manner to achieve pre-defined outcomes
  • Demonstrated ability to deliver exceptional customer service, prompt and timely execution of tasks, strong multitasking skills, and dealing with competing priorities
  • High level of interpersonal skills, including being able to successfully present technical solutions to non-technical stakeholders
  • Self-motivated and able to work constructively either alone or in a team environment
  • Ability to do some out of work hours will be required (e.g. attendance at meetings) for which flexible working hours can be negotiated with manager
  • Understanding of local health issues and their impact on specific population groups
  • Website and intranet maintenance, including web authoring and publishing tools
  • Experience coordinating general telecommunications for the business (i.e. phones, data connections, goto meeting etc), including basic understanding of IP PBX and VOIP
  • Database technologies
  • IT asset management/tracking
  • Experience with:
    • VMware and SAN experience
    • Network knowledge - VPNs, VLANs, Cisco
    • Azure Cloud service
  • ITIL knowledge

How to Apply:

For an outline of responsibilities, position description, selection criteria and information on how to apply, please refer to the Employment tab in the ‘About Us’ section of our website

WNSW PHN is committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people. For enquiries regarding this role, please contact Mathew Showels (Manager IM/IT) on 5317 1271 or 0409 238 739.

PLEASE NOTE: The selection criteria as outlined in the position description must be addressed as part of your application.

      Starting date: 
      Thursday, July 11, 2019
      Closing date: 
      Monday, July 22, 2019
      Western NSW Primary Health Network
      Phone Number: