Patient Experience Specialist (Australia)

Sydney, NSW |

Salary rage: $60,000 p.a + commission, subject to negotiation and suitability of the candidate with requirements

Overall purpose of the role

Lead and manage client relationships and program implementation. This role will ideally suit an all-rounder individual with appropriate technical skills and a relationship focus, who wants to work within an innovative, international niche health business and grow its social impact. You will be mentored by an experienced CEO and learn from other experts in the team.

  • Advance relationships with assigned clients, providing a great customer experience and ensuring a positive partnership
  • Act as a confidant and adviser to senior leaders at healthcare organizations
  • Operationally manage the implementation of the approach at assigned clients
  • Coach and support staff at healthcare organizations with the implementation of patient-centred approaches, including public speaking and workshop facilitation.
  • Assist in the development of new service lines and introduce products and services that will advance our clients.
  • Work with partners in Australia, UK and overseas on businessdevelopment of our IT, advisory and research solutions
  • Organise and lead training sessions for clients.
  • Present software functionality to prospective new clients and diverse audiences and manage the sales process through to implementation
  • Provide customer support for our consulting, training and technology solutions to existing clients as appropriate.
  • Produce analytical reports for clients which include public and private sector organisations (training will be provided).
  • Support marketing and communications (digital and print) for clients as well as write or manage communication copy where appropriate
  • Provide leadership and support shared learning internally and with partner organisations
  • Collaborate with internal team on legal, finances, HR and administrative tasks, including travel arrangements and expenses
  • Carry out any other reasonable duties as and when required to do so.

Skills and Experience:

Passionate on implementing innovation and positive change in healthcare; flexible; collaborative, nurturing and empathetic with people; results oriented; love continuous learning, looking for purpose, meaning and loving your work.
Must be comfortable working in a dynamic setting with multiple competing priorities. The specialist should be comfortable engaging in professional communication with individuals from a variety of backgrounds and cultures while having fun.

Educated to degree level is preferred.

Preferred Experience and Knowledge

  • 3+ years experience in healthcare or IT
  • 3+ years experience in project management or account management or relationship management – track record of project management that supports change and meaningful outcomes or managing the performance of multiple sites in different locations.
  • Critical thinking skills – ability and experience consolidating data sets into themes and recommendations, including qualitative and quantitative data.
  • Experience working in a healthcare setting in clinical or non-clinical roles.
  • Advanced communication and/or coaching skills- both written and verbal.
  • Experience applying performance improvement methodologies.

To Apply:

email your CV (max. 4 pages) and Cover Letter (max. 1 page) to

Starting date: 
Friday, July 7, 2017
Closing date: 
Sunday, December 31, 2017
Phone Number: