This brief describes findings from a review of patient care journeys and experiences within a musculoskeletal physiotherapy screening clinic (MPSC) and highlights the dissonance between patient experiences and care pathways, best practice guidelines and the delivery of value-based, holistic, and person-centred primary health care.
In exploring patient journeys in primary care, it was hypothesised that this cohort will have accessed a variety of services prior to referral to the public health service for specialist opinion. However, the detail and variation of each patient journey, including length of time before referral, the extent of allied health and associated care received, and the patient views of their care were largely unknown.
A research study was undertaken to explore patient experiences and outcomes prior to first attendance and management within the MPSC.
