‘Lean’ is a tried and trusted methodology that has been used worldwide for over 60 years to provide greater efficiency for organisations as well as providing a better service for customers. It is about improving processes by the continuous elimination of activities that do not add value. This focus enables customers and patients to be served more efficiently and provided with a greater value of service.
Following the delivery of a series of successful Lean training courses across North Queensland, the Northern Queensland PHN (NQPHN) approached AHHA to develop customised Lean training for Aboriginal Medical Services (AMSs) and Aboriginal Community Controlled Health Services (ACCHOS) in North Queensland. The rationale was to provide ACCHOs and AMSs with an additional modality to build, support and improve their business practices.
