WNSW PHN was seeking to understand and improve their external stakeholder engagement. The PHN works closely with a diverse range of external stakeholders, including those in the health sector, like general practice, Aboriginal health services, and other health care providers, in addition to those outside the health sector, such as government, education, and the community.
Strong and positive engagement with these stakeholders is essential but challenging, as they are not a homogeneous group, have a wide range of perspectives and priorities, face different challenges, and have had different experiences working or not working with the PHN.
In seeking to understand and improve the way it interacts and engages with stakeholders within its region, WNSW PHN commissioned the Australian Healthcare and Hospital Association (AHHA), an independent third party, to undertake a review of its stakeholder engagement.
